Problem solving - Central Transit Services

In this experiential learning module on Problem Solving, the learner takes on the role of a consultant from Lyka Consulting, a distributed firm that specializes in aiding clients with the difficulties of AI-driven digital transformation. Lyka’s newest client is Central Transit Service (CTS), the primary public transportation service for Central City. CTS is still recovering from a recent incident when video footage of a fare inspector demonstrating racial bias in regularly scheduled inspections of riders was leaked to the public. As a result, customer satisfaction is at an all-time low, and ridership has been steadily falling.

CTS is currently implementing significant upgrades to the infrastructure,  including an AI-powered adaptive notification system. This new software system will track users’ transit habits, notify them about potential delays on their predicted route, and proactively suggest alternatives. CTS intends to launch this new software now that the initial pilot of the system has ended. However, customers do not trust the operator, and the company is experiencing pushback after making the public announcement.  After holding several focus groups and attempting to mitigate the negative feedback, CTS has turned to Lyka Consulting for help in addressing these concerns.

• Parse information and identify key relevant details; apply those details to future decisions
• Ask critical questions and gather relevant information from a variety of sources
• Synthesize complex information for a broad audience
• Communicate persuasively

• Persuasion
• Information gathering
• Identifying key information
• Knowledge translation
• Problem identification
• Empathy

This module will require the learner to see a complex problem from many sides. Both the problems the learner encounters and their solutions are multifaceted and will require the learner to address both the technical and human challenges inherent to any workplace.

The learning module will take learners 2 to 2.5 hours to complete.

Ametros modules can be easily integrated into an existing course or program via LTI 1.3.  Modules can be implemented in several ways including the following:

1. The module can run asynchronously on-demand without instructor involvement.
2. The module can run asynchronously with instructor involvement. The instructor can choose to provide additional student feedback at an interaction level.
3. The module supports an optional instructor-graded assignment that is assessed using an easy-to-use, editable, integrated rubric. Feedback at the interaction level is optional for the instructor.